Comments for Zach Steiner http://zachsteiner.com Fri, 09 Dec 2011 18:27:55 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on Shady Text Messaging Services called Mozoot by Stephane http://zachsteiner.com/2009/10/shady-text-messaging-services/comment-page-1/#comment-3716 Stephane Fri, 09 Dec 2011 18:27:55 +0000 http://zachsteiner.com/?p=187#comment-3716 add me to the list. i just realized today that all this spam from 39000 was in fact premium alerts, at 10$ a week, since april 2011. I'm with Rogers in Canada, Quebec. Like many others here i called rogers only to hear them "sympathize" with me and how they were actually unable to reverse the charge (yeah right). They explained that they were being billed for it and that i had to ask MoZoot to reverse the charge. Ultimately i got nothing from them so i tried calling mozoot. I was able to speak to someone, pretty fast in fact. I found funny that the first option on the message was to press 1 to STOP receiving text, i think they must be getting that question often. Anyhow, i spoke to some asian guy and he explained me that they apparently received a text from ME on april 17 to start the service. I dont know what i can do because my phone broke this year and i had to replace it, meaning i do not have my old texts and cannot verify this information to begin with. and also i have no idea how i would have knowingly agreed to being charged 10$ per week for a service im not even aware of. I'll be filing a complaint as well. add me to the list. i just realized today that all this spam from 39000 was in fact premium alerts, at 10$ a week, since april 2011. I’m with Rogers in Canada, Quebec. Like many others here i called rogers only to hear them “sympathize” with me and how they were actually unable to reverse the charge (yeah right). They explained that they were being billed for it and that i had to ask MoZoot to reverse the charge. Ultimately i got nothing from them so i tried calling mozoot. I was able to speak to someone, pretty fast in fact. I found funny that the first option on the message was to press 1 to STOP receiving text, i think they must be getting that question often.

Anyhow, i spoke to some asian guy and he explained me that they apparently received a text from ME on april 17 to start the service. I dont know what i can do because my phone broke this year and i had to replace it, meaning i do not have my old texts and cannot verify this information to begin with. and also i have no idea how i would have knowingly agreed to being charged 10$ per week for a service im not even aware of.

I’ll be filing a complaint as well.

]]> Comment on Shady Text Messaging Services called Mozoot by John http://zachsteiner.com/2009/10/shady-text-messaging-services/comment-page-1/#comment-3685 John Wed, 07 Dec 2011 02:25:35 +0000 http://zachsteiner.com/?p=187#comment-3685 This site seems to be supported by the following mobile carriers Rogers Wireless . SaskTel Mobility . MTS Mobility . Virgin Mobile . Fido . Bell Mobility . Telus if this site is fraudulent then these carriers should be held responsible for the fraud that the company (mozoot) is committing. Someone should start a class action suit against these carriers. Then and only then will these carriers take legal action against mozoot. As someone once said money talks and BS walks. Until this is done everyone who is infected with this malware will keep paying for this fraud. This site seems to be supported by the following mobile carriers Rogers Wireless . SaskTel Mobility . MTS Mobility . Virgin Mobile . Fido . Bell Mobility . Telus if this site is
fraudulent then these carriers should be held responsible for the fraud that the company
(mozoot) is committing. Someone should start a class action suit against these carriers. Then and only then will these carriers take legal action against mozoot. As someone once said money talks and BS walks. Until this is done everyone who is infected with this malware will keep paying for this fraud.

]]> Comment on Shady Text Messaging Services called Mozoot by Austin C http://zachsteiner.com/2009/10/shady-text-messaging-services/comment-page-1/#comment-3573 Austin C Wed, 30 Nov 2011 23:26:01 +0000 http://zachsteiner.com/?p=187#comment-3573 I don't want that post with that image posted. Didn't realize I still had a gravatar account. Please approve this one instead. Thanks. ===== I had $110 unauthorized charges from Mozoot over the course of 3 months. I called Rogers Customer Service and they said they were helpless and it was my own fault. Mozoot’s phone number went straight to an answering machine and was never returned. I complained to the CCTS, and within a few days a Rogers rep from the President’s office called me and refunded the charges. Apparently the person who had my phone number before me subscribed, and Mozoot never bothered to check if it was still the same person. If you get dinged by this scam, don’t bother with Mozoot or Rogers customer service. File an official complaint with CCTS. http://www.ccts-cprst.ca/ I don’t want that post with that image posted. Didn’t realize I still had a gravatar account. Please approve this one instead. Thanks.

=====
I had $110 unauthorized charges from Mozoot over the course of 3 months. I called Rogers Customer Service and they said they were helpless and it was my own fault. Mozoot’s phone number went straight to an answering machine and was never returned. I complained to the CCTS, and within a few days a Rogers rep from the President’s office called me and refunded the charges. Apparently the person who had my phone number before me subscribed, and Mozoot never bothered to check if it was still the same person.
If you get dinged by this scam, don’t bother with Mozoot or Rogers customer service. File an official complaint with CCTS.
http://www.ccts-cprst.ca/

]]> Comment on Shady Text Messaging Services called Mozoot by Michael McCrodan http://zachsteiner.com/2009/10/shady-text-messaging-services/comment-page-1/#comment-3030 Michael McCrodan Fri, 30 Sep 2011 03:25:18 +0000 http://zachsteiner.com/?p=187#comment-3030 A new line of comments has begun with talk about class action against Mozoot. Tune in. Call the lawyers with your story. Stop wireless abuse. Send an email to stop.wireless.abuse@gmail.com. Refer to the howardforum before doing so if it makes you more comfortable. Help stop Mozoot. A new line of comments has begun with talk about class action against Mozoot. Tune in. Call the lawyers with your story. Stop wireless abuse. Send an email to stop.wireless.abuse@gmail.com. Refer to the howardforum before doing so if it makes you more comfortable. Help stop Mozoot.

]]> Comment on Shady Text Messaging Services called Mozoot by Terence http://zachsteiner.com/2009/10/shady-text-messaging-services/comment-page-1/#comment-3021 Terence Wed, 28 Sep 2011 00:43:05 +0000 http://zachsteiner.com/?p=187#comment-3021 I signed up with Rogers for cell-phone service on 27 July. I received the first text message from something called ZapVideo the same day. I ignored it and the subsequent messages. I noticed on my next bill a charge of $25 for texts from ZapVideo. Rogers claim they do not give out new phone numbers. However, on the bill was a contact number for billing questions: 1 800 916 3070. I spoke to a fellow who was quite helpful, told me to e-mail mozoot.support, asking them to cancel my "subscription" and refund me my $25. I received an e-mail cancelling my non-existent subscription, and telling me to expect a cheque within 3 weeks. This morning I received a cheque for $65 from an P.S.M.S. Refund Co in Boulder. I was not expecting any other refunds. it has to be Mozoot. So, for all you "suckers" out there, don't give up! I signed up with Rogers for cell-phone service on 27 July. I received the first text message from something called ZapVideo the same day. I ignored it and the subsequent messages. I noticed on my next bill a charge of $25 for texts from ZapVideo. Rogers claim they do not give out new phone numbers. However, on the bill was a contact number for billing questions: 1 800 916 3070. I spoke to a fellow who was quite helpful, told me to e-mail mozoot.support, asking them to cancel my “subscription” and refund me my $25. I received an e-mail cancelling my non-existent subscription, and telling me to expect a cheque within 3 weeks. This morning I received a cheque for $65 from an P.S.M.S. Refund Co in Boulder. I was not expecting any other refunds. it has to be Mozoot.
So, for all you “suckers” out there, don’t give up!

]]> Comment on Shady Text Messaging Services called Mozoot by steve http://zachsteiner.com/2009/10/shady-text-messaging-services/comment-page-1/#comment-2912 steve Thu, 25 Aug 2011 17:47:38 +0000 http://zachsteiner.com/?p=187#comment-2912 i also got a bill and erased the message when i got it i did not even look at it. Anyways 1-800-916-3070 will cancel it i did it and it sends you a message saying you have canceled it and you will not receive messages from them again. Just to help out those people that got screwed hope this helps i also got a bill and erased the message when i got it i did not even look at it.
Anyways 1-800-916-3070 will cancel it i did it and it sends you a message saying you have canceled it and you will not receive messages from them again. Just to help out those people that got screwed hope this helps

]]> Comment on Shady Text Messaging Services called Mozoot by kru http://zachsteiner.com/2009/10/shady-text-messaging-services/comment-page-1/#comment-2888 kru Tue, 16 Aug 2011 19:54:29 +0000 http://zachsteiner.com/?p=187#comment-2888 I didnt even have a new line, i reqested VZ to have a replacement phone and after a month i see this charge on my account so i called VZ and got the same 3rd Party deal, then after 10 minutes i again called and that lady was very helpful she put a block on my line for premium messanging services and provided a refund for this month and also told me that she is going to keep an eye for next month as well if it again charges she is going to reverse that charge as well. I didnt even have a new line, i reqested VZ to have a replacement phone and after a month i see this charge on my account so i called VZ and got the same 3rd Party deal, then after 10 minutes i again called and that lady was very helpful she put a block on my line for premium messanging services and provided a refund for this month and also told me that she is going to keep an eye for next month as well if it again charges she is going to reverse that charge as well.

]]> Comment on Shady Text Messaging Services called Mozoot by Mary http://zachsteiner.com/2009/10/shady-text-messaging-services/comment-page-1/#comment-2854 Mary Mon, 08 Aug 2011 04:55:23 +0000 http://zachsteiner.com/?p=187#comment-2854 I just realised same thing is happening to me.240 dollars later. I phoned rogers and they say there is nothing they can do. I have sent the stop text and dont know if that will work. If not then I will have to shutdown my account with rogers. I just realised same thing is happening to me.240 dollars later. I phoned rogers and they say there is nothing they can do. I have sent the stop text and dont know if that will work. If not then I will have to shutdown my account with rogers.

]]> Comment on Shady Text Messaging Services called Mozoot by Rick http://zachsteiner.com/2009/10/shady-text-messaging-services/comment-page-1/#comment-2826 Rick Tue, 02 Aug 2011 15:12:39 +0000 http://zachsteiner.com/?p=187#comment-2826 I've had this same problem with these Mozoot clowns. Recently i checked my cellphone bill and i find 41 bucks of additional charges due to "3rd party charge". 4 simple messages, popping out of nowhere. I assumed this could have been some prom otional crap from Rogers or something, but when i called their customer service they simply told me to call Mozoot and remove the service. I did, and apparently the service was removed, but i'm wondering if this will happen again. 41 bucks isn't an amount i'm willing to pay to feed these thieves. What i'm wondering is, how are these scammers getting people's numbers? And why do communication companies allow this to continue without even warning new customers about this threat? Why do they allow these evident scammers to charge them, while leaving the customer unsupported to actually deal with the root of the problem? Seriously, this only affects their reputation as a company. Do they get a cut or something? I’ve had this same problem with these Mozoot clowns. Recently i checked my cellphone bill and i find 41 bucks of additional charges due to “3rd party charge”. 4 simple messages, popping out of nowhere. I assumed this could have been some prom otional crap from Rogers or something, but when i called their customer service they simply told me to call Mozoot and remove the service. I did, and apparently the service was removed, but i’m wondering if this will happen again. 41 bucks isn’t an amount i’m willing to pay to feed these thieves.

What i’m wondering is, how are these scammers getting people’s numbers? And why do communication companies allow this to continue without even warning new customers about this threat? Why do they allow these evident scammers to charge them, while leaving the customer unsupported to actually deal with the root of the problem? Seriously, this only affects their reputation as a company. Do they get a cut or something?

]]> Comment on Shady Text Messaging Services called Mozoot by Cathy http://zachsteiner.com/2009/10/shady-text-messaging-services/comment-page-1/#comment-2824 Cathy Tue, 02 Aug 2011 00:07:33 +0000 http://zachsteiner.com/?p=187#comment-2824 just wanted to say I just got my Verizon bill and there was a charge for 9.99 for premium messaging on my Galaxy Tablet. I called Verizon and the CSR explained what this was. I watch very carefully what I do on the Tablet and don't ever remember even seeing the name Mozoot. I had the block put for the 3rd party texting and they took the charge off of my bill. just wanted to say I just got my Verizon bill and there was a charge for 9.99 for premium messaging on my Galaxy Tablet. I called Verizon and the CSR explained what this was. I watch very carefully what I do on the Tablet and don’t ever remember even seeing the name Mozoot. I had the block put for the 3rd party texting and they took the charge off of my bill.

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